Capabilities
KAPS Solutions, an 8(a) certified minority woman-owned small business, assists organizations in Unlocking Their Full Potential by leveraging our strategic insight, solution-driven approach, and extensive knowledge and experience. Our highly qualified consultants provide a comprehensive suite of services that seamlessly integrate people, processes, and technology to deliver innovative solutions.
We collaborate closely with our clients to enhance organizational performance and deliver high-quality services in a cost-effective and timely manner. By focusing on aligning strategy with implementation, we empower organizations to achieve their goals, streamline operations, and drive lasting success.
Organizational Change Management
Our strategy consultants help leaders develop future visions for their organizations and guide their teams and workforce through modernization and transforming initiatives involving artificial intelligence and implementation of new processes and technologies. Our strategic communicators compose relevant messaging, communications campaigns, speeches, talking points, and newsletters. We design future organizations based on people by helping leaders and their workforce adopt new processes and technologies and embrace cultural changes.
BUSINESS PROCESS RE-ENGINEERING AND AUTOMATION
Our team of process engineers and analysts rethink and redesign the way work is performed to optimize processes and improve automation. Our efforts support Artificial Intelligence initiatives by using predictive analysis, identifying redundancies, reducing costs, and improving quality. We specialize in simplifying processes by employing industry best practices and methodologies such as Agile, ITIL, and Lean Six Sigma so organizations and people can work smarter not harder.
DATA SCIENCE & BUSINESS ANALYTICS
Our data scientists and business analysts harness mathematical prowess and state of the art technology to tackle the most difficult problems, translating complex data sets into meaningful and understandable solutions and visualizations. They focus on connecting various datasets using Excel, Tableau, Python, and SQL to identify trends to improve organizational operations. We are experts in designing and implementing performance management programs to track, report, and visualize business metrics and performance.
PROGRAM AND PROJECT MANAGEMENT
Our PMP certified program and project managers have experience managing large programs and complex projects, with a keen focus on meeting budgets, schedules, and goals. They orchestrate teams and efforts across multiple directorates to improve an organization’s performance to deliver transformation. We function as a sounding board for ideas and approaches to track, analyze, and solve project issues that have program impacts.
CUSTOMER RELATIONSHIP MANAGEMENT
Our consultants develop customer segmentation strategies by analyzing and understanding customer wants and needs. They organize and automate clients’ processes as well as implement technologies to capture, maintain and improve customer interaction and data. We excel in shaping tailored customer engagement programs, customer surveys, and customer service training to enhance customer relationships.
TRAINING AND CERTIFICATION
Our instructors have thousands of hours of classroom podium experience and real-world tradecraft expertise. They deliver in-person and computer-based training to facilitate the learning and growth of skill sets. We provide instructional system design, curriculum development and accreditation for professional certifications.